At DOGAteens, we aim to deliver your orders quickly and safely. Please read our Shipping Policy carefully to understand how orders are processed and delivered.
1. Shipping Locations
DOGAteens currently ships across India. At this time, we do not offer international shipping unless explicitly stated.
2. Order Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not shipped or delivered on Sundays or public holidays.
- During high-demand periods (sales, new launches, festive seasons), processing times may be slightly longer.
3. Shipping Time
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery timelines may vary for remote or rural areas.
- Any delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond our control.
4. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout.
- DOGAteens may offer free shipping on selected products or promotional campaigns.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation message/email with tracking details.
- You can track your order using the tracking link provided by our courier partner.
6. Courier Partners
We work with trusted third-party courier and logistics partners to ensure timely and safe delivery of your orders.
7. Delivery Issues
- Please ensure that the shipping address and contact details provided are accurate.
- DOGAteens will not be responsible for delays or non-delivery due to incorrect or incomplete address details.
- If an order is returned to us due to failed delivery attempts, re-shipping charges may apply.
8. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery with photos/videos of the package.
- In case of lost shipments, we will coordinate with the courier partner to resolve the issue as per their investigation process.
9. Order Cancellations
- Orders can only be cancelled before dispatch.
- Once shipped, cancellations are not permitted.
10. Changes to Shipping Policy
DOGAteens reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
11. Contact Us
For any questions or assistance related to shipping, please contact us at:
Email: dogateens@gmail.com
Location: Dehradun, Uttarakhand, India
By placing an order on the DOGAteens website, you agree to this Shipping Policy.